This is not a slide deck. It is a working AI agent that handles appointment scheduling, insurance questions, clinic locations, MyChart support, and behavioral health intake for Legacy patients.
Ask about appointments, insurance and sliding scale fees, clinic locations, MyChart, or behavioral health services. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that Legacy's support team handles every day.
Guides patients through scheduling, rescheduling, and canceling appointments. Handles new patients, telehealth, walk-ins, and specialty referrals.
Explains sliding scale fees, accepted insurance plans, financial assistance programs, payment plans, and helps connect patients with eligibility enrollment.
Helps patients find the nearest Legacy clinic based on their area and service needs across 50+ Houston-area locations.
Walks patients through sign-up, password resets, proxy access for children, mobile app setup, and navigating the patient portal.
Sensitively guides patients seeking therapy, counseling, psychiatric care, and substance use support. Provides crisis resources when needed.
Detects medical emergencies and crisis situations. Never provides diagnoses or medical advice. Protects patient health information per HIPAA principles.
This demo was built from scratch for Legacy Community Health. Real logic for real scenarios.
Pulled Legacy's services, clinic locations, insurance policies, and patient programs into the AI's knowledge base.
Created patient-specific workflows for scheduling, billing, locations, MyChart support, and behavioral health intake.
Built clinical safety checks for emergency detection, medical advice prevention, and patient data protection.
Ran 250 simulated patient conversations across happy paths, edge cases, and sensitive scenarios.
Connected to your actual patient systems. Handling your real support volume. This sandbox is just the start.
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